{"id":560543,"date":"2021-04-16T03:40:07","date_gmt":"2021-04-16T07:40:07","guid":{"rendered":"https:\/\/vrbbd.wpengine.com\/vrbbmadison\/hello-is-a-key-part-of-making-the-right-first-impression\/"},"modified":"2022-01-31T12:41:51","modified_gmt":"2022-01-31T17:41:51","slug":"hello-is-a-key-part-of-making-the-right-first-impression","status":"publish","type":"post","link":"https:\/\/www.vrbusinessbrokers.com\/vrbbmadison\/hello-is-a-key-part-of-making-the-right-first-impression\/","title":{"rendered":"\u201cHello\u201d is a Key Part of Making the Right First Impression"},"content":{"rendered":"
\"\"<\/p>\n

Just as people will form judgments and ideas about you as a person based on first impressions, the same holds true for your company.\u00a0 It is always best to put your \u201cbest foot forward,\u201d and this is true whether we\u2019re talking about your personal life or business.\u00a0 Periodically, it is prudent for every company to step back and evaluate its initial point of communication with customers and clients.<\/span><\/p>\n

In today\u2019s digitally interconnected world, it is critical that customers and clients feel as though they are not just being listened to; they really want to be heard.\u00a0 Emails must be responded to promptly.\u00a0 This is true regardless of whether the email is from a customer requesting more information about your goods or services, or if it\u2019s a message with a question or complaint.\u00a0 If your company is unresponsive, this fact can quickly spread on social media.<\/span><\/p>\n

Of course, customers and clients still pick up their phones and make calls.\u00a0 While many people\u2019s first impressions of your business are increasingly likely to be via your website, there is no denying the importance of the phone call experience.\u00a0 When callers reach your business, it is vital that they receive a professional and warm reception.\u00a0 Whether the point of contact is a live person or a message, the experience should be a trouble-free and low stress experience.\u00a0<\/span><\/p>\n

Far too many businesses overlook this variable, but you can be quite certain that not all of their competitors are doing so.\u00a0 If you have a navigation system, it should be easy to navigate.\u00a0 If possible, there should be an option to talk to an operator so that callers don\u2019t get lost within a labyrinthian phone maze filled with dead ends.\u00a0 Callers might not remember a positive phone experience, but you can bet that they will remember a stressful one.<\/span><\/p>\n

When a team member greets a caller, the response should be pleasant and should include some version of \u201cHow may I help you?\u201d\u00a0 Every operator should know company basics, such as your times of operation and the key names of your personnel.\u00a0 They should also demonstrate a willingness to help.\u00a0 Your team members should understand that their job depends on the success of the company and that they are on the frontlines of maintaining a positive business-customer relationship.\u00a0 Professionalism is a must, and team members should never lose sight of this fact.<\/span><\/p>\n

<\/span>Finally, your key management executives should invest the time to experience your company\u2019s sphere of communication.\u00a0 What is it like to call your company and interact with team members?\u00a0 What improvements could be made?\u00a0<\/span><\/p>\n

In this very digital era, it is important to remember that there is still no replacement for human interaction.\u00a0 When a caller reaches out to your company for information or assistance, it is best to use technology judiciously.\u00a0 Try to opt for the human touch when possible.\u00a0 While the person answering the phones at your business might not be the highest paid person on your payroll, always remember that their job is an essential part of your company\u2019s image.<\/span><\/p>\n

Copyright: Business Brokerage Press, Inc.<\/span><\/a><\/p>\n

Rido81\/BigStock.com<\/span><\/a><\/p>\n

The post \u201cHello\u201d is a Key Part of Making the Right First Impression<\/a> appeared first on Deal Studio – Automate, accelerate and elevate your deal making<\/a>.<\/p>\n<\/div>\n","protected":false},"excerpt":{"rendered":"

Just as people will form judgments and ideas about you as a person based on first impressions, the same holds true for your company.\u00a0 It is always best to put your \u201cbest foot forward,\u201d and this is true whether we\u2019re talking about your personal life or business.\u00a0 Periodically, it is prudent for every company to […]<\/p>\n","protected":false},"author":2,"featured_media":560545,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"categories":[3],"tags":[],"class_list":["post-560543","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-seller-articles"],"blocksy_meta":[],"_links":{"self":[{"href":"https:\/\/www.vrbusinessbrokers.com\/vrbbmadison\/wp-json\/wp\/v2\/posts\/560543","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.vrbusinessbrokers.com\/vrbbmadison\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.vrbusinessbrokers.com\/vrbbmadison\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.vrbusinessbrokers.com\/vrbbmadison\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.vrbusinessbrokers.com\/vrbbmadison\/wp-json\/wp\/v2\/comments?post=560543"}],"version-history":[{"count":0,"href":"https:\/\/www.vrbusinessbrokers.com\/vrbbmadison\/wp-json\/wp\/v2\/posts\/560543\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.vrbusinessbrokers.com\/vrbbmadison\/wp-json\/wp\/v2\/media\/560545"}],"wp:attachment":[{"href":"https:\/\/www.vrbusinessbrokers.com\/vrbbmadison\/wp-json\/wp\/v2\/media?parent=560543"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.vrbusinessbrokers.com\/vrbbmadison\/wp-json\/wp\/v2\/categories?post=560543"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.vrbusinessbrokers.com\/vrbbmadison\/wp-json\/wp\/v2\/tags?post=560543"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}